For Residents & Households

Below are current federal, state and local relief programs available to individuals and households in New Hanover County. A comprehensive list of disaster recovery resources with contact information is also available as a printable PDF here.

Residents can access an evacuation and travel letter here to support insurance claims and applications for assistance.

Types of FEMA Individual Assistance approved for New Hanover County residents who applied by December 19.

  • Disaster Recovery Assistance – provides financial and direct services to eligible individuals and households affected by a disaster who have uninsured or underinsured necessary expenses and serious needs.
  • National Flood Insurance Program – allows advanced payments to policyholders on their flood insurance claims. Policyholders, who contact their insurer, can receive an advance payment of up to $5,000 on a flood claim, without an adjuster visit or additional documentation. NFIP policyholders who have not yet filed a claim should call their agent or insurance company and file immediately. Policyholders who need assistance contacting their insurance company can contact the NFIP Call Center at 800-427-4661.
  • Rental Assistance – offers temporary rental assistance to survivors while home repairs or underway or while they look for longer-term housing.
  • Temporary Sheltering Assistance – program provides short-term hotel stays (up to 170 days) to survivors who were displaced from their homes and need shelter while they look for longer-term housing.
  • Shelter and Temporary Essential Power (STEP) Program – Enables survivors with relatively modest damages (under $17,000.00) to safely re-occupy their homes while completing remaining repairs.
  • Direct Temporary Housing – Provides temporary travel trailers or manufactured housing units to eligible survivors. If you have applied for assistance, FEMA will call you to set up this benefit if you are eligible. View the steps to FEMA Direct Temporary Housing.

Small Business Administration (SBA) Disaster Loan Program is available to homeowners, renters, businesses and non-profit organizations of all sizes that were affected by Hurricane Florence. This program provides low-interest, long-term loans for households and businesses for damaged personal property, transportation and expenses for moving and storage incurred due to a declared disaster.

Call 1-855-587-3463

Hope4NC Crisis Counseling Assistance and Training Program assists individuals and communities in recovery from the challenging effects of natural and human-caused disasters through the provision of community-based outreach and psychoeducational services.

Services are free and include:

  • Individual Crisis Counseling
  • Basic Supportive or Educational Contact
  • Group Crisis Counseling
  • Public Education
  • Community Networking and Support
  • Assessment, Referral and Resource Linkage

Learn more

Free legal services are available for low-income survivors of Hurricane Florence. Attorneys may be able to assist survivors with disaster-related legal matters. Call the Disaster Legal Hotline at 833-242-3549.

Hours are Monday through Friday from 8:30 a.m. to 4:15 p.m. Extended hours on Monday and Thursdays are from 5:30 to 8:30 p.m., until further notice.

Emergency Farm Loans through the USDA Farm Service agency are available to help producers who suffer qualifying farm related losses directly caused by Hurricane Florence.

The Duke Energy Neighbor Fund assists individuals who have received either a Final Notice or a Cutoff Notice.

Please visit the New Hanover County Department of Social Services (DSS), located at 1650 Greenfield St, Wilmington, for bill pay assistance. No appointment is needed. Bring your bill, ID, and proof of income.

For more information, call 800-662-7030 (Duke Energy Careline) or 910-798-3400 (DSS).

DSS Hours: 8 a.m.-5 p.m. (Mon, Tues, Thurs, Fri), and 8 a.m.-6 p.m. (Wed)

  • Blue Ribbon Commission – character and leadership development; education and career development; and visual, performing, and literary arts for youth
  • Brigade Boys & Girls Club – inspiring and enabling young people to to reach their full potential as productive, caring, responsible citizens
  • Catholic Charities – welcomes individuals and families of all faiths or no faith tradition, provides disaster recovery assistance, case management and family support services in English and Spanish
  • Kids Making It – woodworking, life skills, and entrepreneurial classes for at-risk youth from age 8 into young adulthood
  • Smart Start – childcare and early education resources for all children ages birth to five years old
  • United Way of the Cape Fear Area – case management, disaster recovery resources
  • Wilmington Health Access for Teens – comprehensive physical and mental healthcare for ages 6-24
  • YWCA of the Lower Cape Fear – child care, family services, and job training

Transportation services are available for North Carolina residents affected by Hurricane Florence. Schedule a ride to and/or from:

  • Disaster Recovery Center at Independence Mall
  • Meetings with your insurance adjuster or home inspector
  • Temporary housing or work
  • Medical appointments
  • Other essential life services

Call Wave Transit at 910-202-2053 Monday through Friday, 8 am to 5 pm to schedule a ride. Rides can be scheduled for evenings and weekends.

When calling, please have the following information available:

  • Pick-up and drop-off locations
  • Number of passengers
  • Day and time
  • Accommodation requirements

Disaster Unemployment Assistance provides temporary payments to people whose employment or income has been lost or interrupted due to Hurricane Florence. Application deadline was October 31, 2018 for New Hanover County residents. To file an unemployment insurance claim, visit or call 1-866-795-8877.

Temporary recovery jobs are also available through the state. Learn more here.

Find more information and resources with the following tools:

Our Community Link – find hundreds of local free or reduced social services

Statewide Information Line – Call 888-892-1162 or dial 2-1-1 for 24/7 information on nearby shelter, housing and other storm-related details.

Recovery & Resilience: 230 Government Center Drive, Suite 120 • Wilmington, NC 28403 • Phone 910-798-7491 • Fax 910-798-7429
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