Below are current federal, state and local relief programs available to individuals and households in New Hanover County. A comprehensive list of disaster recovery resources with contact information is also available as a printable PDF here.
Residents can access an evacuation and travel letter here to support insurance claims and applications for assistance.
Types of FEMA Individual Assistance approved for New Hanover County residents.
Small Business Administration (SBA) Disaster Loan Program is available to homeowners, renters, businesses and non-profit organizations of all sizes that were affected by Hurricane Florence. This program provides low-interest, long-term loans for households and businesses for damaged personal property, transportation and expenses for moving and storage incurred due to a declared disaster. SBA is also present at FEMA’s Disaster Recovery Center in Independence Mall.
If you’re feeling stressed or overwhelmed by Florence, call the Disaster Distress Helpline at 800-985-5990 (voice, 711 or VRS) any time day or night to speak with a trained crisis counselor. Or text TalkWithUs to 66746. Para Español, texto Hablanos to 66746.
Free legal services are available for low-income survivors of Hurricane Florence. Attorneys may be able to assist survivors with disaster-related legal matters. Call the Disaster Legal Hotline at 833-242-3549.
Hours are Monday through Friday from 8:30 a.m. to 4:15 p.m. Extended hours on Monday and Thursdays are from 5:30 to 8:30 p.m., until further notice.
Emergency Farm Loans through the USDA Farm Service agency are available to help producers who suffer qualifying farm related losses directly caused by Hurricane Florence.
The Duke Energy Neighbor Fund assists individuals who have received either a Final Notice or a Cutoff Notice.
Please visit the New Hanover County Department of Social Services (DSS), located at 1650 Greenfield St, Wilmington, for bill pay assistance. No appointment is needed. Bring your bill, ID, and proof of income.
For more information, call 800-662-7030 (Duke Energy Careline) or 910-798-3400 (DSS).
DSS Hours: 8 a.m.-5 p.m. (Mon, Tues, Thurs, Fri), and 8 a.m.-6 p.m. (Wed)
Transportation services are available for North Carolina residents affected by Hurricane Florence. Schedule a ride to and/or from:
Call Wave Transit at 910-202-2053 Monday through Friday, 8 am to 5 pm to schedule a ride. Rides can be scheduled for evenings and weekends.
When calling, please have the following information available:
Disaster Unemployment Assistance provides temporary payments to people whose employment or income has been lost or interrupted due to Hurricane Florence. Application deadline was October 31, 2018 for New Hanover County residents. To file an unemployment insurance claim, visit des.nc.gov or call 1-866-795-8877.
Temporary recovery jobs are also available through the state. Learn more here.
Our Community Link – find hundreds of local free or reduced social services
Statewide Information Line – Call 888-892-1162 or dial 2-1-1 for 24/7 information on nearby shelter, housing and other storm-related details.